Refund / Return Policy

Refund & Return Policy

Effective Date: November 2025
Company: Quliri OÜ
Website: www.quliri.com

1. General Policy

This Refund & Return Policy applies to all services provided by Quliri OÜ, including performance marketing, affiliate campaign management, dropshipping infrastructure, and paid advertising (“Services”).
Because these are customized digital services, not physical goods, our refund rules differ from traditional e-commerce.

2. Digital & Custom Services

Once work has begun — such as campaign setup, creative production, or network integration — all payments become non-refundable.
This is because resources, ad credits, and third-party costs are immediately allocated to your project.

However, we always aim for client satisfaction and will correct any clear service errors or billing mistakes.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

Duplicate payment or billing error.
Service not delivered due to Quliri’s fault and no work commenced.
Technical error resulting in payment without service confirmation.

To request a refund, contact billing@quliri.com within 7 days of the transaction, including proof of payment and a short explanation.

4. Subscription Plans

For recurring or monthly plans (e.g., Basic, Plus, Premium):

You may cancel any time before the next billing cycle.
Cancellation stops future charges but does not retroactively refund the current billing period.
To avoid renewal, cancellations must be submitted at least 3 days before the renewal date.

5. Third-Party Services

Quliri OÜ is not responsible for refunds related to:

Affiliate or advertising network fees (MaxWeb, ClickBank, etc.).
Third-party platforms or tools integrated into your campaigns.
External media-buying or ad-credit balances.

Any such requests must be directed to the respective provider.

6. Delivery Disputes

If you believe the service received differs materially from the description agreed upon, you must notify us in writing within 5 business days of delivery.
We will review the case and, where justified, either:

Re-deliver the missing work, or
Issue a partial refund or credit, at our discretion.

7. Chargebacks

Initiating a credit-card chargeback without contacting us first constitutes a breach of contract.
We reserve the right to suspend all ongoing and future services until the matter is resolved.

8. Contact

All refund or cancellation requests must be sent to:
billing@quliri.com
Quliri OÜ, Tartu mnt 84a, 10112 Tallinn, Estonia

9. Legal Notice

This policy is governed by the laws of Estonia.
Disputes shall be handled under Estonian jurisdiction unless otherwise required by mandatory EU consumer law.